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Building your multidisciplinary teams a guide to new and enhanced roles in primary care

This booklet has been created by the Kent and Medway Training Hubs in partnership with the Kent and Medway STP and Training Hub Boards to support employers and employees alike to understand the benefits, skills and support required for some of the new roles that make up multi-disciplinary Primary Care.
This booklet has been uploaded to DORIS.
Health Education England have developed the New Roles in Primary Care Guidance Further information can be found on the KSS Education website

Wellbeing and support information for Primary Care staff in West Kent

Dear colleagues

I have been amazed (but not surprised) by how Primary Care has adapted and developed new processes in a matter of days in the light of the Coronavirus outbreak and think its indicative of the dedication of Primary Care staff in West Kent, thank you.

Given that things are going to continue to be changeable and difficult for some time I have been collating information about support for staff in Primary Care. There is information that is accessible to both Clinical and non-Clinical staff as sure we’re all aware of how important it is to remember that our non-clinical colleagues are also finding things difficult and may need an opportunity to seek help.

There is so much information out there that it can be a bit overwhelming, so I’ve tried to include just the major resources. It’s not exhaustive but hopefully there is something for everybody.

Help available for all staff

Free Apps for NHS staff:

Headspace, Unmind, Sleepio and Daylight are all offering their Apps for free to any NHS worker. For information on how to access them please see the link below:

Toolkit for all staff

Allows you to work through how you are feeling and ways of managing your feelings:

West Kent Peer Mentoring Service: A listening ear for ALL Primary Care Staff in West Kent.

This is a free and confidential service and opportunity to talk to a trained mentor. They all currently have capacity and can offer mentoring via Telephone or Skype.

Please contact [email protected]

“Wobble” /Quiet rooms

Some trusts are dedicating a room where staff can go if they need to step away from work and have a quiet moment. It is working well where it’s been adopted and thought it might be worth considering in practices/Hubs.

The basic principle is trying to let everyone know that: Its OK Not To Be Ok.

National Health Supporters (looks to be for all staff and there is a group in Surrey, Kent and Medway)

“National Health Supporters is a directory for known networks of students across the country assisting staff with their needs. The aim is for students to help alleviate pressures on staff including, but not exclusive to: childcare; grocery shopping; and pet sitting.”

COVID-19 An emotional and psychological survival guide

Red Whale have produced a fantastic and very readable help guide to how we might be feeling now. Link below with kind permission from the Red Whale team:[2]-EDITED.pdf

Practitioner Health

Whilst the 1:1 help is only available to GPs there is lots of useful information to read and watch that is applicable to everyone on the link below:

Resource for End of Life Care

The following resources are currently available for GPs only

New to West Kent and Sessional GP Whatsapp groups

Both the New to West Kent group and Sessional GP group have gone virtual. Please email if you fit into either of these groups with your mobile number to be added to the group.

The principle remains the same of sharing information and gaining support from each other with the possibility of some virtual meetings later.

Additional support

If you need more help than any of the above, then please access either the BMA Wellbeing team (you DO NOT have to be a BMA member to do so. Counselling is available 24 hours a day 7 days a week, can be by phone or live chat) If you’re finding it difficult to function and/or have a pre-existing mental health disorder then there is support available through the Practitioner Health programme. Links to both below:

All of the above will be put on the West Kent Education Network website and DORIS and will be updated so if you know of something that would be useful to include please either email [email protected] or Caroline Wells on [email protected]

I’m collating information on Video/telephone consulting and the top useful websites people are accessing so do please send me anything that might be useful to include.

All the best to all of you.
Best wishes


A 24 hour helpline has been set up to support vulnerable people in Kent who need urgent help, supplies or medication.
The helpline – called Kent Together – provides a single, convenient point of contact for anyone in the county who is in urgent need of help during the Coronavirus outbreak. It is a collaboration between KCC, central Government, District, Borough and local councils, the voluntary and community sector, the NHS, emergency services and other partners to ensure help is at hand for vulnerable people.
It is also the place to report your concerns about the welfare of someone else.

Kent County Council Leader Roger Gough said: “In every district and borough throughout Kent and Medway there has been an incredible and heartening response to this pandemic, and we have a huge army of remarkable, public-spirited volunteers who are ready and willing to help each other through these challenging times.
“We now need to make sure that these vital resources are directed to where they are most needed. The new central helpline will link to Community Hubs across the county and ensure that we are effectively working hand in hand with the amazing teams out in the heart of communities in every part of Kent.”
Kent Together is being coordinated by Kent County Council which will feed the information through the network of volunteers, district and borough council teams and local support groups, to ensure people get the support they need, when they need it.

People’s needs will be assessed and staff will liaise with Community Hubs in the districts to prioritise those who need urgent help.

Mr Gough added: “At this unprecedented time, we all need to support each other to cope with the changes to our lifestyles we’ve had to make in order to delay the spread of Covid-19.

“I appreciate those radical changes have brought about difficulties and uncertainty and that we are all having to live our lives very differently.

“I hope with the launch of this service we can help bring some sense of familiarity and comfort back to those who desperately need it.”

If you are vulnerable and have an urgent need that cannot be met through existing support networks, you can contact the Kent Together helpline at or by calling on 03000 41 92 92. It is a 24 hour service.

Kent County Council also has a page on its website answering frequently-asked questions and the very latest Coronavirus information on its service updates page.
Visit to find out more.


Wellbeing support A list of support currently being offered can be found on this link

Important Information & Support for Nurses

DOC-0160 Important Information & Support for Nurses during Covid 19 (3)

Individual coaching support for primary care staff

Dear primary care colleagues,

#LookingAfterYouToo: Individual coaching support for primary care staff

We recognise that our frontline primary care colleagues are facing unprecedented challenges through Covid-19. We are delighted to announce that staff are now able to access individual coaching support by video link or telephone with highly trained, experienced coaches.
This support is available to all clinical and non-clinical primary care workforce either employed by the NHS or contracted to deliver work on behalf of the NHS.
The aim is that this will provide staff with opportunities to process experiences, develop coping skills, deal with difficult conversations and develop strategies for self-management in difficult circumstances.
This service has been developed in collaboration with the Royal College of General Practitioners and will complement the wider range of health and wellbeing resources launched at
Primary care staff can register via and book individual coaching in a way and at a time of day that suits them.

If you are a member of the primary care workforce, the Institute for Employment Studies would like to invite you take part in a short survey to understand the current wellbeing of the primary care workforce, as part of their evaluation of this work. The survey will take no longer that 5 minutes to complete and will contribute to a valuable piece of research.
Nikki and Gabi
Dr Nikki Kanani
GP and Medical Director for Primary Care
NHS England and NHS Improvement
Gabi Darby
Deputy Director, GP Contracts
NHS England and NHS Improvement


We received a very positive response with regards to us possibly holding some on-line events to cover some of the topics we had planned for our ST3 conference and we are pleased to confirm we will be running sessions, via Microsoft Teams, on 4 consecutive Wednesdays 4.00-5.30pm starting on 10 June. Please see flyer with details on how to register for the events, please note you will need to register for each event in order to receive the Microsoft Teams link.



Telephone Triage & Video Consultation

Please see link below to access FREE resources


Coping with Covid

Coping with Covid’ How to support patients contacting the practice with Covid related mental health needs – Evening Webinar held on 19th November.

Thank you to those who were able to attend this event which was very well received. This joint event between WKEN & KMPT included contributions from several psychologists.
The aim is to equip & resource front line primary care staff to address mental health needs manifesting at the current time and we are grateful to all involved.

We are delighted to be able to share the resources from the event which you can access below.

Micro Strategies



For Patient

For Practitioners

Risk documents


Digital Nurse Network Weekly update aimed at General Practice Nurses and the wider Primary Care Team.

Weekly Bulletin with Helen Crowther RN & Ann Gregory RN – Clinical Nurse Advisors at NHSX | 13th Nov 20



Additional Resources:

NB Medical:

Red Whale:


DESK BASED MOVEMENTS – weekly 10 minute sessions

We have had some phenomenal feedback about the 10-minute desk based exercises delivered by Jane Taylor of Taylor Made fitness in the break at the PLT. So much so that we have decided to trial a weekly virtual class open to everyone. This will consist of gentle 10-minute exercises that you can either do sitting down or by your desk with no need to change or for any special equipment.

To try and ensure everyone can join, in November it will run on Tuesdays, December Wednesdays and in January on Thursdays and start at 1pm.

To join, please click on the link:

To view the recording from 24th November: